We're committed to providing you with the best possible experience on our platform, and that's why we've made it easy for you to get help whenever you need it.
Our customer support team is available 24/7 to assist you with any questions or issues you may have. Whether you prefer live chat or email, we're here to listen and provide a solution tailored just for you.
Live Chat
Have an urgent query? Our live chat feature allows you to quickly connect with our friendly support team. Click on the 'Chat Now' button at the bottom right corner of your screen to initiate a conversation.
Not feeling like chatting instantly? No problem! You can email us directly and we'll get back to you as soon as possible.
For Canadian users, please use: Email
Please note that our support team is available 24/7. We strive for a maximum response time of under 30 seconds via live chat and within a few hours via email.
Our comprehensive FAQ section is filled with answers to frequently asked questions, covering topics from account management to technical issues.
We're constantly updating our knowledge base, so you can find the information you need right at your fingertips.
Verification or Account-Help Support
Have a question about verifying your account? Our support team is here to help! Simply click on 'Contact Us' from within the app and select the relevant query type for fast-track assistance.
We care deeply about ensuring that our players enjoy their experience while maintaining healthy habits. If you or someone you know needs support, please don't hesitate to reach us.
We're here to offer tools and guidance, from reality checks and deposit limits to longer-term self-exclusion options.
Technical Support
Are there technical issues with our platform? Our dedicated team is ready to troubleshoot any problems you encounter. Don't hesitate to email us or initiate a live chat for prompt assistance.
While we aim for instant responses through live chat, emails typically receive replies within the hour during our business hours (Monday to Friday, 9 AM to 5 PM EST).
For urgent matters outside these times, your email will be treated as high priority and replied to as soon as possible by a member of our team.
Account-Security Assistance
Worried about account security? Our support specialists can guide you through setting up enhanced security measures. For immediate assistance, please contact us via live chat or email.
Our platform is optimized for both mobile devices (iOS and Android) and desktop browsers, ensuring that you can access all our services regardless of your preferred device.
For inquiries regarding the support on a specific device, please use email or initiate live chat. Our team will be happy to assist with any technical issues.
Multilingual Support
We're committed to being as inclusive as possible. While our primary language is English for Canadian users (with French highly likely due to Canada's bilingual nature), we strive to provide assistance in multiple languages where demand allows and staff permits, reflecting the diversity of our players' backgrounds.
The most efficient way to contact us depends on your issue. Use live chat if it's urgent or you're unsure about which method is best for a particular problem. Otherwise, email is always available.
We prioritize getting back to you as quickly and effectively as possible.
General Support Workflow
Our process involves your issue being reviewed by our support team in the order it was received. If your query requires further investigation or action from one of our specialists, we will get in touch via live chat (for urgent matters) or email to keep you updated on any developments.
Your satisfaction is at the core of what we do. We value transparency and always seek clarification if there's any misunderstanding about a problem before attempting a solution.
Before reaching out, have you checked our FAQ section? Many common issues can be resolved through simple self-service tools or answers to questions that might not require direct support.
Availability Hours or Queue Handling
We operate 24/7 and take every inquiry seriously. While we strive for immediate responses via live chat, emails are prioritized based on urgency with those outside of our standard business hours receiving high-priority attention as soon after the start of business the next day as possible.
If your issue is particularly complex or requires a specialized approach not covered by our standard support channels, don't worry! Our escalation process ensures that you're connected with someone who can provide more in-depth assistance tailored to your situation.
